Initial bookings must be made or confirmed by a doctor, liaison nurse, social worker, or other professional at the treating hospital.
Inquiries about accommodation availability should be made by phone first via (03) 9254 2400 during office hours, before sending through the completed Referral Form which then confirms the booking.
The Ivanhoe Homes provide short-term residential accommodation for regional (over 100kms from their home to the treating hospital), interstate and occasional overseas patients undergoing outpatient treatment who do not require nursing care or similar assistance. They are also available to a relative or friend accompanying the patient for either inpatient or outpatient treatment.
Any hospital in Melbourne is eligible to refer patients and carers to the Ivanhoe Homes for accommodation.
Residents who have previously stayed at the home may make subsequent bookings directly themselves to attend hospital appointments and treatment, if they have stayed within the last 24 months. A new referral is required if the Resident has not stayed within the last 2 years.
The home is often fully booked, therefore making bookings well ahead of time is always advisable.
We accept patients claiming TAC, Workcover and State Patient Transport Schemes.
If patients are intending to use these to have the Ivanhoe Homes bulk bill their accommodation they must submit their completed forms to the office at the start of their stay so that the home has the time and relevant working days to get the forms approved by the relevant department before they leave.
If patients are staying less than 5 nights we ask that they pay themselves prior to departure. If eligible, they may then claim back the accommodation cost from the relevant government department.
Going forward, as a result of the current COVID environment, we will only accept applicants who are vaccinated against COVID-19 or are medically exempt due to their condition. Evidence of exemption must be made available prior to arrival and acceptance will be at the discretion of management.